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Imperial Financial Group complaints

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1449 Whlley Ave #406
New Haven , CT 06515 | Get Directions

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Total Amount in Dispute:
$2,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Imperial Financial Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Imperial Financial Group

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9/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $2,800.00 Amount Settled: $0.00

Customer Complaint

8/21/2026

On August 20th, 2026 I received a phone call saying I owed 2800 in debt on a card from 2016-2019 that was used at victoria secret and JC Penny. Imperial claimed that payments had been made on the account and then stopped and that they were sending it to collection Aug 20, 2026. I never had any credit cards during that period and have never received any statements or bills ever for this account. They claimed they are sending the matter to the Mason county sheriff and it will be taken to court. Phone number used is 833-704-6693. They gave me an address of 1449 Whalley AVE, New Haven CT. 06515 and box # 406 for card purposes. Resolution Sought Remove the debt as it's not from me or potential identity theft.

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