Complaints for IMT in Hollywood, CA - 13174275

1438 North Gower Suite 226 Sunset at Gower Studios
Hollywood, CA 90028 | Get Directions

(323) 468-7900

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company makes unauthorized charges on their credit or debit cards, and fails to credit or refund the amount after the error is brought to their attention. Other clients complain that the company fails to provide submission services, fails to find work, or that photos taken are overpriced, and of poor quality. The company responds to most complaints by offering explanations for charges, crediting or refunding unauthorized charges, stating the number of submissions and auditions clients are sent to or, referring customers to specific contract clauses which directly relate to their dispute. One customer disputed the company's response that the automatic payment was agreed to at the signing of the contract. Another customer was unsatisfied with the quality of the website and claims no work was received by the company as stated.

Complaint Closing Statistics

0 complaints against IMT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

IMT complaints