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InComm Financial Services, Inc. complaints

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P.O. Box 826
Fortson, GA 31808 | Get Directions

(855) 721-5041

http://www.momentumcardbalance...

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Total Amount in Dispute:
$7,984.00

Total Amount Settled:
$262.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

16 complaints against InComm Financial Services, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

16 complaints against InComm Financial Services, Inc.

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11/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/3/2025

A unauthorized charge on my gift card after I use it Resolution Sought Send me another gift card

8/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

8/4/2025

I tryed to use my 50.00 gift card on 7/29/25 3 P.M. at Target. It said empty. I spoke with Naomi cust Serv. This card was given to me for a birthday present by my daughter. The case number is 80591689. Security code 641 - Exp date 06/30 - I've had this card in my drawer at home so I know I haven't used it. Resolution Sought Return me a check for $50.00 I do not trust another debit card. Apartment 321

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