Complaints for Indo Audio Electronics in Costa Mesa, CA

2701 Harbor Blvd E-2 #122
Costa Mesa, CA 92626 | Get Directions

(949) 727-9042

http://www.indoaudio.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege failure to provide requested refunds after merchandise was returned or never delivered. Some complainants state they returned items for repairs under warranty however; the company either lost the items or failed to complete the warranty repair or return the items. A few complainants allege defective or unordered items are delivered. All complainants allege company does not return phone calls or respond to e-mails.

The company responds to some complaints by sending out the merchandise, providing refunds or issuing return authorization numbers to return the merchandise for a full refund.

Complaint Closing Statistics

0 complaints against Indo Audio Electronics closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Indo Audio Electronics complaints