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Indy Wholesale Direct LLC complaints

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9770 Mayflower Park Drive
Carmel, IN 46032 | Get Directions

(317) 706-0366

http://www.indywholesaledirect...

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Total Amount in Dispute:
$9,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Indy Wholesale Direct LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Indy Wholesale Direct LLC

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6/14/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

They sold me an 05 Trailblazer for $8995.00,55000 miles on it. After taking it to a dealership, found out the frame is completely rusted out and vehicle is worthless. This is not going to happen going to try legal system first. Resolution Sought Take the vehicle back For a full refund.

Company Response

6/2/2021

Attached you will find a few of the purchasing documents that Mr. Toth signed at the time of sale. I have spoken with him many times regarding this issue and he has been unwilling to agree to anything other than a full refund. He signed many documents stating that rust might be an issue and that he was welcome to take to a mechanic. He denied all attempts to take it to a third party mechanic for an unbiased opinion of the car and assumed full responsibility for any and all future repairs as he is the current owner of the vehicle now.

6/14/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9,000.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

Company Response

6/2/2021

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