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IndyStar complaints

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307 North Pennsylvania Street
Indianapolis, IN 46204 | Get Directions

(888) 357-7827

http://www.indystar.com/

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Total Amount in Dispute:
$288.00

Total Amount Settled:
$288.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against IndyStar closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against IndyStar

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1/30/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $287.64 Amount Settled: $287.64

Customer Complaint

12/28/2023

My father passed away in May. We canceled his newspaper subscription on May 27. I have called the Indy Star multiple times (August 17, September 19, October 17 and December 14) to get the refund for the subscription. Each time, I am told that they will 'put a rush' on my request but I have yet to receive the refund. I am happy to provide a death certificate, letters of testamentary, etc but I would like this to be resolved. Everyone I have spoken to has been very polite but it is obvious that the Indy Star is not intending to refund me my father's money. No one that I am talking to seems to be able or willing to actually help me. Resolution Sought I would like a refund check made out to my father's estate for $287.64.

Company Response

1/30/2024

Per customer, I heard back from someone in early January and last week, I received the refund check! I thank you, as I was getting nowhere with the company when I called their posted phone number. I appreciate your help.

11/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/6/2023

I subscribe daily to the IndyStar newspaper. We actually recieve the print paper 2/3 days out of the 7 days. In Sept, I reported 12 missed deliveries of the 30 days. Sometimes I don't even bother to report it. I have been a subscriber for 40 years but this year has been terrible, esp since March. I just want people to know that the IndyStar does NOT deliver consistantly, nor do they respond to our complaints. I like to read the print paper but will likely cancel if this cannot be resolved. Resolution Sought I would like my paper delivered daily! I would like the paper to respond to our complaints and credit my account for all the missed papers. I like the print paper and do not want to read it online.

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