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Infinite Age complaints

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4720 South Tacoma Way
Tacoma, WA 98409 | Get Directions

(855) 643-7860

http://www.infiniteage.com

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Total Amount in Dispute:
$166.00

Total Amount Settled:
$83.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Infinite Age closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Infinite Age

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8/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $83.00 Amount Settled: $0.00

Customer Complaint

7/22/2024

I placed a order for 3 bottles if Sea Moss. As I began reading the ingredients I called my doctor and was told that some of the ingredients would interfere with my meds. I've been calling the return policy number for 2 weeks now to inquire on how to send back for a refund. I even emailed several times and no response. The recording constantly say how busy they are and will get back to me. I have 60 days to return this product but no one will respond to me on how to return. Resolution Sought Inform me on how to return for a refund.

8/12/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $83.00 Amount Settled: $83.00

Customer Complaint

7/12/2024

I placed an order with IntimateAge for 3 bottles of sea moss on July 8th, shortly after I received a message to enter my card info again to send more money in order to ship my order, when I had already received confirmation after taking my $83 that order was complete. The email was a suspicious one, then I start reading your reviews & results on BBB., I knew them to request my money back, and their policy is total refund, no questions asked. I've heard nothing back after requested in writing, I called left several voice mails, now there's no communication from them at all. I request my money back in less than 12 hrs. I need your help to please reach out to this company. Thank u so very much!! Resolution Sought I would like for Intimate Age to refund my card for the entire amount I entrusted to them.

Company Response

8/12/2024

Per customer, they decided to return my money on my card. So as of today's date, the dispute has been settled.

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