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Infinite Auto Protection complaints

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10000 Wayne Road Suite 202
Romulus, MI 48174 | Get Directions

(888) 734-7392

http://www.infiniteautoprotect...

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Total Amount in Dispute:
$10,459.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against Infinite Auto Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

5 complaints against Infinite Auto Protection

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8/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,309.12 Amount Settled: $0.00

Customer Complaint

7/14/2022

Upon looking for an auto warranty company I chose Infinite Auto protection. During the course of my car getting older I've needed to file claims to get coverage for what I paid for in full to this company. No one will refund the money for the claims and have even stopped answering the phone. I feel I was scammed in this deal and need to report this business as fraudulent Resolution Sought I would like a full refund as the business refuses to resolve my issue

6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

I had repairs on my vehicle and I was never able to get ahold of anyone there at Infinite Auto so I ended up having to pay double through a finance company because I didn't have cash to pay for it. I cancelled my Protection Warranty through Infinite Auto and through email they requested I take a picture of my mileage so they could calculate my refund and it's been 4 emails and 3 months and I still haven't got a refund or a final cancellation form. Resolution Sought Give my my final cancellation notice and my refund.

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