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INFINITI of Coral Gables complaints

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2701 South Le Jeune Road
Coral Gables, FL 33134 | Get Directions

(305) 779-5050

http://www.infinitiofcoralgabl...

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against INFINITI of Coral Gables closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against INFINITI of Coral Gables

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8/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

8/2/2023

I went purchase a car today at this dealership. The price was 23000.00 but they added all these charges that I don't understand. The car ended up at $30000,00 I understand taxes and DMV fees but they added other charges 3.0t LUXE 3.0L V6 7-Speed Automatic with Overdrive Rear-Wheel Drive Black Obsidian INTERIOR: Graphite Mileage 59,201 Stock 13UKM543537 Model 91119 VIN JN1EV7AP2KM543537 INFINITI of Coral Gables Price $23,421 Sales Tax G Estimated Registration & Fees O $1,650 $4,140. What is this? Total Purchase Price 529.211 They refused any explanation Why are they allowed to change price without any legal explanation? Resolution Sought To stop false advertisement and not to take advantage of their customers without any legal re-precautions.

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