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Infinity Auto Insurance complaints

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4201 Vanowen Place
Burbank, CA 91505 | Get Directions

(818) 391-5520

http://https://www.infinityaut...

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Total Amount in Dispute:
$2,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Infinity Auto Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Infinity Auto Insurance

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3/16/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,700.00 Amount Settled: $0.00

Customer Complaint

1/30/2025

Had a claim for a Accident Have one thousand deductible Because they refused the claim I'm giving to pay $2700 to repair shop Before I can get my truck back How can a comt refuse to pay a claim! Resolution Sought Pay me the $2700 they should of paid

Company Response

3/3/2025

To whom it may concern, This is in response to the inquiry dated January 29, 2025, in which Ms. Snellenberger states the Company is refusing to pay for repairs to her vehicle. In the complaint, it is outlined that the damages are in the amount of $4,309.44 with a $1,000 deductible. The final repair cost presented by the shop is in the amount of $3,730.82. The final repair cost approved and discussed with the body shop was in the amount of $3,488.15. The pre and post scan charges are not covered because Ford did not come out with the scans until the December 2018 models. The vehicle involved is a 2015 model and not eligible for the scans charged. A slight variance of $6/hour is higher than what is customary and reasonable in the area. The customer is responsible for the $1,000 deductible per occurrence as well as any unrelated or unreasonable shop charges. It will be at the shop's discretion to waive the $242.67 additional charges due to the scan charges and higher than average labor rate. The customer’s out of pocket expense for repair should be $1,262.67. We trust the information contained in this letter is useful and confirms that the complaint has been thoroughly reviewed. The Company is here to assist with any further questions you may have. Sincerely, Regulatory Administration 3760 River Run Drive Birmingham, AL 35243 888-402-7725

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