Complaints for Infinity Funding & Realty, Inc. in Upland, CA

715 North Mountain Avenue Suite 200
Upland, CA 91789 | Get Directions

(909) 579-0683

http://www.infinityfundgroup.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they pay the company for rental listings but receive little or no services after paying the $150 fee. Customers complain, that vacancies listed, are listed without authorization of the actual owners or property managers, or that deposits paid to company representatives are not credited towards their rental property. In some cases, complainants allege the company denies receiving deposit money, and they are unable to obtain refunds.

The company responds to most complaints by alleging the complainants are lying or by denying they sell rental lists. The company denies all refund requests based on alleged breach of contract by the customer.

Complaint Closing Statistics

0 complaints against Infinity Funding & Realty, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Infinity Funding & Realty, Inc. complaints