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Home Cabinet Contractors Infinity Stone & Cabinet Complaints and Resolutions

Infinity Stone & Cabinet complaints

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4201 Armour Avenue
Bakersfield, CA 93308 | Get Directions

(661) 688-3552

http://www.infinitystonecabine...

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

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Complaint Closing Statistics

2 complaints against Infinity Stone & Cabinet closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
1 Unanswered

2 complaints against Infinity Stone & Cabinet

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2/19/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

1/19/2024

I purchased Kitchen cabinets and 3 bathrooms vanities from them. I paid for everything with assembly and they delivered to us . We had one bathroom that was wrong size after demoing the wall. I went to the store to replace them from 81" to 72". I texted and called Owner on Saturday 01/13 and he said bring it back Monday morning and he will change it for me. He refused to take the items back and he asked me to purchased new one and I tried to explain this is not right and not fair. Cabinets are still in same package as they were delivered. Kevin the owner said no to the return/exchange because they are assembled and we paid for the assembly. We were going to return them the way we received them. Nothing in the invoice said items can't be returned if they are assembled. He was only trying to sell us another vanity. He refused to work with us any deal even though I was going to pay extra money to change them. Before I left the store I told him I will reach out to you guys and I will file a police report. He said he doesn't care. He still will not replace with a smaller one. I tried to explain to him there are people in the house working to complete bathroom remodeling and Kevin didn't care. I had to go purchase another one from another store for my bathroom to complete the job. 3 cabinets Two 30" One 21" Resolution Sought I felt that this is not a fair treatment or good customer service. They should follow the rules they put on their invoice. I want my money back as soon as possible. Thank you for your help.

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Company Response

2/7/2024

The reason we refuse his return because the cabinet was assembled as he stated. We sell cabinets unassembled; they are in a flat box, that is how we carry and how we sell. Assembly was optional, and we told all customers assembled cabinet is not exchangeable or returnable. Yes, on the invoice it does not specifically state cabinet because cabinet is not the only material we are selling here. We have flooring, countertop, cabinet, sink etcetera. As fact, we did offer him few options to fix his problem, but he refuses all of those, even though it was his own mistake at begining of everything, he had wrong measurements. When he knows he must pay difference for exchange because of size difference in cabinets, then he is being unreasonable, he does not consider extra service we provided to him, and he does not consider it it was his own fault. Technically, the day he bought back cabinets, it was past 14 days, but we still tried to work with him and offer him, but he was not cooperated at all. Speaking as customer service, we did above and beyond. Delivery was not part of service. We do not do delivery at all, and we told him that. He told us he really needs delivery, so the owner told him, he could do it just for a personal favor. So we already go extra mile for him from the beginning. Therefore we deny his complaint.

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2/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

1/18/2024

I purchased Kitchen cabinets and 3 bathrooms vanities from them. I paid for everything with assembly and they delivered to us . We had one bathroom that was wrong size after demoing the wall. I went to the store to replace them from 81" to 72". I texted and called Owner on Saturday 01/13 and he said bring it back Monday morning and he will change it for me. He refused to take the items back and he asked me to purchased new one and I tried to explain this is not right and not fair. Cabinets are still in same package as they were delivered . Kevin the owner said no to the return/exchange because they are assembled and we paid for the assembly. We were going to return them the way we received them. Nothing in the invoice said items can't be returned if they are assembled . He was only trying to sell us another vanity. He refused to work with us any deal even though I was going to pay extra money to change them. Before I left the store I told him I will reach out to you guys and I will file a police report. He said he doesn't care. He still will not replace with a smaller one. I tried to explain to him there are people in the house working to complete bathroom remodeling and Kevin didn't care. I had to go purchase another one from another store for my bathroom to complete the job. 3 cabinets Two 30" One 21" Resolution Sought I felt that this is not a fair treatment or good customer service They should follow the rules they put on their invoice I want my money back as soon as possible. Thank you for your help.

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