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Inglewood True Value Hardware & Supply complaints

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10600 Hawthorne Blvd
Lennox, CA 90304-1910 | Get Directions

(323) 678-6261

http://www.stores.truevalue.co...

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Total Amount in Dispute:
$42.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Inglewood True Value Hardware & Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Inglewood True Value Hardware & Supply

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11/16/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $41.69 Amount Settled: $0.00

Customer Complaint

10/26/2023

Four days ago I took a shower cartridge to that store show it to the manager first he said he did not have it then he said yes I have it he showed it to me and I told him that did not seem to be the right one and he insisted that it was then I asked him if he would take it back if if did not fit and he said yes now that I took it back cause it did not fit he said I can't take it back cause is missing a gasket and I told him regardless you should return my money you promised me and maybe the gasket got lost while in transit and I told him that he insisted and he said I did not force you and that is right he did not but he is not a plumber to tell me it was the right part anyways he said I'm it going to refund your money then I asked to talk to the owner and he ignored me so I left the store I do have a sales receipt and the part I bought from him. Resolution Sought Just to refund my money cause the part he sold me is not the right one.

Company Response

11/6/2023

Company states; Customer came with an incomplete cartridge to return. We explained that we had no replacements for the seals and asked him to bring the complete cartridge and we will refund the money to him with no problem.

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