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Ingo Money, Inc. complaints

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11545 Wills Road Suite 130
Alpharetta, GA 30009 | Get Directions

(229) 276-3990

http://www.ingomoney.com

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Total Amount in Dispute:
$1,241.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Ingo Money, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Ingo Money, Inc.

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2/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60.48 Amount Settled: $0.00

Customer Complaint

2/1/2022

So is this how you do business and get treated like garbage and after 8 hours. I have screen shots I would love to handover plus I recorded my conversation with a girl who treated me like garbage rude and disrespectful and trying to blame paypal which paypal has nothing to do with you. they say cause 3rd party company yet this back and forth with no management and when I ask to talk to manager she just hangs up on me. Wow will release screen shots and recording to the BBB and twitter. Tonight I will because my time all day I guess is not worth 60 bucks from my employer FedEx and I've cashed over 6 different ones already. so I see support answers these messages but yet I wait over 8 hours and no call back no emails being responded to like you say. So who do I contact by number to get money you stole from me. Can't get a new check issued payroll in FedEx said you cashed it which is true from the lady telling me tonight and then was hung up on when I asked to speak to a manager. Called paypal like she said and she looks into it the lady says sorry Ingo has not sent the funds yet so who has my money! Will contact CEO on twitter right now with this massage a call them out to deal with this! Il go straight up the command ladder starting now cause of an 8 hour on hold wasted time of a day for 60 bucks! I was nice in the beginning and sorry for being upset but honestly if you had to deal with the representative that I just dealt with waiting for 8 hours for sorry sounding mad Resolution Sought Pay me my money and now time and energy as well as being disrespected by your employee

2/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $60.48 Amount Settled: $0.00

Customer Complaint

2/1/2022

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