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Inland Empire Trailers complaints

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17748 Taylor Avenue
Bloomington , CA 92316 | Get Directions

(909) 999-5422

http://www.ietrailers.com

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Inland Empire Trailers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Inland Empire Trailers

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8/28/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

8/4/2022

I order three weeks a go a trailer for mi mini excavator and I specify the load need to be carried. A week later they call me and show me a small one and they said they will be building another one for 1600 dollars more to fit mi load and I agree they said they will have it ready in one week and they haven't when I ask them for a refund they decline to refund no money they are not willing to give me mi money back plus their employees all woman's are really rude all of them are the same the customer service is the worst. Resolution Sought Refund my money so I con go purchase some where else but they have de lined to do so.

Company Response

8/16/2022

We have received complaint, and we would like to inform you that there was a miscommunication from both parties, but glad to say that the issue has been resolved. Trailer was picked up by customer's son on August 13, 2022 at around noon. Customer was contacted approx on August 3, 2022, via text, and by phone call a week prior to pick up, and was also aware of the charges. The trailer that was initially built for the customer needed to be added to our inventory for us to resell since it did not meet customer's satisfaction. We rebuilt a new trailer with higher specs, and customized it to customer's needs. Customer approved the changes. To conclude, customer was satisfied with the outcome, and we did not receive any negative feedback. Thank you for your attention and we appreciate your input.

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