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Inland Memorial Cremation and Burial complaints

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900 Meridian Street
Colton, CA 92324 | Get Directions

(909) 254-4100

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Inland Memorial Cremation and Burial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Inland Memorial Cremation and Burial

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9/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/4/2024

On 4/13/2024 I bought Funeral Home Insurance and for 14 months I was paying it,I called to tell them that I could no longer continue paying it, because my husband fired him from work and that if they could reimburse me what I had paid them, which is $3917, they said that they could only reimburse me $438.08 , and that they didn't, have the money, I went to the place they told me about and they say that they don,t have anything . my funeral account #2150004,2150005,2150006 Resolution Sought I want them to reimburse me not the amount they say, because it is not fair that they keep all my money, I was always fair with my payment, They should understand the client,s situation and be more fair.

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