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Insta Movers Inc complaints

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157 Resource Center Parkway Suite 109-B
Birmingham, AL 35242 | Get Directions

(205) 236-2425

https://www.instamoversinc.com...

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Total Amount in Dispute:
$12,540.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Insta Movers Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Insta Movers Inc

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

I hired Insta Movers March of 2021 to move my belongs from Bull Shoals,Arkansas to Las Vegas Nevada. I did not get all my belongings. Over 30 boxes containing my clothes', my Mothers wedding dress from 1946. Plant stands,tools,pot & pans,pictures. So many items. I contacted Insta Mover so many times. That give you the run around or ignore your call. Resolution Sought See if my belonging we left in a ware house somewhere. Check to see if anyone ever reported they have belonging that don't belong to them. Find out where the movers took my stuff. The movers we upset because they had to come to my cabin in Arkansas twice because the truck was to small the first time.

3/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12,540.01 Amount Settled: $0.00

Customer Complaint

2/16/2023

On June 21, 2022, we retained Insta-Movers / New Leaf Moving Group (Order No. QB6272776) to pack and move our possessions from Snellville, GA to Chatsworth, CA. We were told that our total charge would be $21,138.28. But once they had possession of our property, we were forced to pay them an additional $8,94001 going to New Leaf Moving Group totaling $30,078.36 in order for them to deliver our possessions to us in Chatsworth, CA. We also had to wait a month to receive our possessions. As we were unpacking, we noticed that there were many broken/damaged items e.g., 65" TV, Standalone Bar. (2) Storage Containers, 3 Drawer File Cabinet and many of the boxes were crushed and some with water damage to the contents. We addressed these issues and more, on October 18, 2022, by letter directly to Joseph Hazan, CEO of Insta Movers. Mr. Hazen, nor anyone else from Inst-Movers ever responded. New Leaf Moving Group has also never responded. We have been harmed by New Leaf Moving Group / Insta-Movers and feel that they should compensate us for the excess charges and pay for the damages they did to our property. Resolution Sought Refund us for over charging and payment for broken and damaged property.

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