Find a reputable business?

Complaints and Resolutions

Instacart.com complaints

Read Complaints File Complaint View Full Report

50 Beale Suite 600
San Francisco, CA 94107 | Get Directions

(888) 246-7822

http://www.instacart.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14,654.00

Total Amount Settled:
$96.00

Complaint Experience

15%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

88 complaints against Instacart.com closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
2	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
72	Unanswered

88 complaints against Instacart.com

Sort by

9/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $47.00 Amount Settled: $0.00

Customer Complaint

8/11/2026

I ordered groceries off my Instacart account that was delivered to the wrong address. And tried to resolve with Agents at Instacart and received no sympathy or correction. Or help. I've used Instacart for years. And this is very upsetting. Their solution was to fill out a form and wait. While I was out if money and food. Resolution Sought Refund me my 47.00 to my account

3/22/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $14.79 Amount Settled: $14.79

Customer Complaint

3/19/2026

Bought 32 hardboiled eggs from Instacart/costco on March 10,2026 and received them and they expired on March 10, 2026 Resolution Sought Refund $14.79

Company Response

3/20/2026

Consumer states: I received a refund on item

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile