Find a reputable business?

Complaints and Resolutions

Install America complaints

Read Complaints File Complaint View Full Report

1353 Alleghenyville Road
Mohnton, PA 19540 | Get Directions

(267) 233-6881

http://www.installamerica.net

Monday – Thursday 7am to 7pm, Friday 7am to 5pm & Saturday 9am to 1pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Install America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Install America

Sort by

10/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

9/15/2021

In August 14th a representative from Install America met with me to purchase three windows with a total price of $ 3200. I was told the windows will be ready in November. I called customer service to let them know that I won't be able to purchase the windows anymore due to family emergency. He told me in order to come out the contract I have to pay $500 plus the $1100 deposit. Resolution Sought To get a refund

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile