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Installation of Security Bars and Doors and General Welding, LLC complaints

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3984 Terry Road
Jackson, MS 39212 | Get Directions

(601) 906-7570

http://www.installation-of-sec...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Installation of Security Bars and Doors and General Welding, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Installation of Security Bars and Doors and General Welding, LLC

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12/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

I found this company online about 3 months ago and it was the worst thing I could have ever done. I paid $500 for a security door and the installation only to be disappointed. I honestly think the door installed was custom built for another household and put off on me. The door was incorrectly installed. The security door opens on the left side and my front door opens on the right side. I regret ever doing business with this company. It was a very poor unprofessional job and I would not recommend that anyone do business with them. I have been contacting the owner for the past 3 months only to receive excuse after excuse, which has led me to take legal action. My advice to anyone reading this review, please search elsewhere and save your time and money and do not do business with this company. You will be better off purchasing security doors from Lowes or Home Depot. . Resolution Sought Either correct the issue or provide a full refund.

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