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Installation Unlimited complaints

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188 East Plaza Drive
Mooresville, NC 28115 | Get Directions

(704) 360-8802

http://www.iuoflkn.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Installation Unlimited closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Installation Unlimited

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4/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

This company messed up my wiring in my vehicle when hooking up stereo equipment and wired wrong and caused a fire in my truck and refused to refund me or make anything right. All this happened 1 week after they worked on my vehicle. Resolution Sought I would just like my money they charged me for the installation refunded. I have since counted my other losses with the hundreds of dollars in equipment and fixing stuff from the Fire.

Company Response

4/4/2024

Consumer states: Issues has been resolved with the company. Thanks & Regards..

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