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Instant Checkmate complaints

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3111 Camino Del Rio North, Suite 400
San Diego, CA 92108 | Get Directions

(800) 222-8985

http://instantcheckmate.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Instant Checkmate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Instant Checkmate

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

I tried multiple times to remove myself from all of these sites and as well as cancel any and all accounts I may have opened with any of them and I have been unable to do the successfully times a couple months now and they just charge my account again taking most of my social security at Christmas. Who are these people and how do they keep getting to do this Resolution Sought I want these people to cancel any and all accounts. They can find me to Bill me they should be able to find me to cancel me as well I want my money all the charges for November refunded. and never send me an advertisement again ever I don't want to refund my money cuz I've been ripped off multiple times now every single time you click on one of these things trying to figure it out they charge you again so stupid

2/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

1/12/2022

I had a trial , I canceled it the same day I got my trail. this was 4 month's ago. I've written to them emailed, And still they have charged me. I'm pretty upset about it!!! Resolution Sought I'd like a refund but everybody I've talked to says you will never get one

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