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Instant Credit Auto Mart complaints

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910 North Bluff Road
Collinsville, IL 62234 | Get Directions

(618) 343-3900

http://www.insta-credit.com

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Total Amount in Dispute:
$23,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Instant Credit Auto Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Instant Credit Auto Mart

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10/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $23,000.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

I have just bought my second car through them and this is now the second car I have purchased from them with transmission issues. They don't want to fix it without charging extra. They also refuse to take my other car off my credit and added it to my current loan twice. Resolution Sought Fix my car without charging me extra and remove the old car loan from my credit

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