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Instaprotek complaints

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1 Wrigley
Irvine, CA 92618 | Get Directions

(888) 908-2078

http://www.instaprotek.com

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Total Amount in Dispute:
$299.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Instaprotek closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Instaprotek

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $99.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

I brought my 4 1/2 month old iPhone 14 pro to Asurion, where Verizon sends Verizon insured people. They said my screen was cracked and the battery expanded and I needed a new phone . I filled the claim out , received a phone , and went to Verizon for the transfer of one phone to another. Verizon also said to fill a claim out a claim for instaProtek because I had the warranty on the liquid glass to protect the screen . Instaprotek said no basically because I went to Verizon first before I claimed them . I was just doing what I was told . My screen was cracked and battery expanded so I needed to claim both at places . I paid the deductible for the phone Verizon sent me . Instaprotek warranty on the liquid glass is a year . My phone was purchased in may of 2023 . I also paid for liquid glass on the new phone I just received and sorry that I did as they do not honor their warranty. Please help , thank you Resolution Sought Pay me for the cracked screen covered under the warranty.

4/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

I bought the instaprotek liquid glass for my phone (sold through Verizon wireless). Went online and registered it through their app which is required for warranty purposes. In less than 1 year the screen cracked which was covered through their warranty. However, the warranty states that they will reimburse $200 towards a new screen should it Crack. I went to phone store and paid for the replacement. I started this process in November. I got the receipts, photos of the Crack and the order form from the company who replaced the screen sent all the information. After a phone call and numerous emails with instaprotek they finally verified everything I'd sent. The woman who i spoke to said I should receive a check in the mail in 8-10 business days(that was February 11th) It is now mid March and nothing. I contacted again saying I hadn't received anything yet. Now they're coming up with new reasons why it hasn't been sent out. This company is the biggest scam sold through a major phone sales store (Verizon wireless). Save your money people! Resolution Sought Send the reimbursement promised per their warranty policy.

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