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Insurance Benefit System Administrators complaints

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PO Box 247
Alpharetta, GA 30009 | Get Directions

(800) 650-6497

http://www.ibsadmin.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Insurance Benefit System Administrators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Insurance Benefit System Administrators

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8/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

Since Feb. 2020 Encompass Medical and my insurance have been blaming each other. Encompass keep saying that my insurance company is not responding to them. My insurance company is saying the paperwork is not filled out. All I know is I am paying the bill. Resolution Sought Get the bill paid.

Company Response

8/18/2022

Company states; IBSA would be happy to provide you with the requested information; however, we did not locate a signed HIPAA authorization on file. Please find the enclosed HIPAA authorization form to be completed and returned. Upon receipt of the signed HIPAA authorization, we will provide you with all requested documentation. Sincerely, Legal Assistant

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