Find a reputable business?

Complaints and Resolutions

Insurance Online complaints

Read Complaints File Complaint View Full Report

660 Newport Center Drive, Suite 340
Newport Beach, CA 92660 | Get Directions

(949) 566-8760

http://insuranceonline.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$287.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Insurance Online closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Insurance Online

Sort by

10/6/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $286.63 Amount Settled: $0.00

Customer Complaint

9/16/2021

I was looking for insurance for my mother and myself. This online insurance co said no problem, well Ruby (she was helping me) said it was only going to be $43.50 for both me and my mom, well come to find out she charged me a extra ,$243.13, she said it was for the policy, then she made errors in the paperwork (on the sr-22 ) that I needed, stating that the Malibu was in my name, I told her that's wrong and that the DMV isn't going to honor that sr-22, she told me to have the Malibu put in my name, I told her no, I told her to fix it or I wanted to cancel everything....well she sent in to DMV the sr-22 and I received a notice stating I'm only allowed to drive what is registered to me...and today she took another payment from my account and it's only been 2 weeks...I told her I cancelled and I wanted a refund and she said fine but apparently it isn't...I need help...and since then I have gotten insurance thru another company. Resolution Sought I would like my money back...what she did was wrong and she knows it.

Company Response

9/22/2021

We have been trying to reach the client and we have been unsuccessful. I also see that the insured received refund 09/01 back to her account.

Customer Rebuttal

9/30/2021

I'd like to know why another $43.50 was taken out of my account, that was on 9/15/2021? Also received notice from DMV stating I'm only allowed to drive vehicle registered in my name and I told Ruby that it was gonna be a problem and she said for me to get it in my name and I told her no. I told her it wasn't my vehicle.

Company Final Response

10/4/2021

Hello we have record that the client received 2 refunds one on 09/01 for $43.13 from our company and she also received a second one from Progressive for $43.50. It looks like the draft from 09/15 matches the refund amount. We have been trying to review the policy with the client over the phone and have had luck, I did send her an email to contact me and she advised that she had nothing to review. She had requested to cancel the policy with the agent on 09/03 I advised we needed a signed cancellation to authorize which I have emailed to her and have not received. To expedite this process we will just need the cancellation form sign as soon as possible.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile