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Integrated Behavioral Health complaints

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P. O. Box 30018
Laguna Niguel, CA 92607 | Get Directions

(800) 395-1616

http://www.ibhcorp.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Integrated Behavioral Health closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Integrated Behavioral Health

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12/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/15/2024

In 2014, I had an appointment with Dr. Pendland, and requested to see a Psychologist for Counseling Therapy, and I made it clear that I did not want Therapy with a License Clinical Social Worker. They was scheduled an appointment with a LCSW, and I told them I wasn't going to come and I didn't. They said I was a "No Show" billed me, but I didn't pay. October 2024, my Primary Care Physician referred me to Integrated Behavioral Health and I was contacted by them and given an appointment. The receptionist called me back 5 minutes later and said before I could be seen I had to pay my outstanding bill from 2014 and I told her I would not and she said I couldn't be seen. Resolution Sought To eliminate a bill they are holding me accountable for 10 years and refusing me medical treatment for that I do not owe!

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