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Integrity Auto Sales and Performance complaints

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276 West Main Street
West Winfield , NY 13491 | Get Directions

(315) 292-0790

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$1,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Integrity Auto Sales and Performance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Integrity Auto Sales and Performance

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8/3/2021

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,000.00 Amount Settled: $1,000.00

Customer Complaint

6/15/2021

Horrible experience, I purchased a 2002 subaru impreza wrx on March 4th 2021 from above dealership outright. The owner of the dealership (Matthew Hoke) promised me a refund for an engine that they were supposed to put in the car that I installed myself, that is after a month of waiting for them to do it. After months of getting the car in running order, I sent the dealer all of the proper documents to have the registration processed on 5/26/2021. And every time I inquire about the registration I am told lie after lie as to why I have not received my registration or the refund. And I have also lost my job due to not having transportation. Resolution Sought I want to be refunded for the dmv fees and the engine that I was already promised a refund for. I also want the title and any registration documents the dealer has on file so I can process it myself since they have no plans to do so.

Company Response

7/21/2021

7/22/21 - REVISED RESPONSE - Company states: I told the customer several times to come get his money to the shop. I was willing to do the engine change, I was booked out over a month. He decided he would do the work himself, so I told him I'd refund $1000. He sent me everything to do registration on the 5/29/21 and I was out of town for 2 weeks. When I got back I did the transfer and told him to come get it, he refused to come to the shop so when I had time I met him half way and gave it to him (refund). *************************************** Consumer was issued a $1000 refund.

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