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Integrity Auto Sales, Inc complaints

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3655 Florin Road
Sacramento, CA 95823-1701 | Get Directions

(916) 392-0800

http://www.http:integrityautoz...

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Total Amount in Dispute:
$22,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Integrity Auto Sales, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Integrity Auto Sales, Inc

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5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $22,000.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

We bought a car from this dealership on Jan 31. They stated they had done a full inspection and gave checklist. 1 week later, it needed a new transmission. 1 week later it needed another transmission. Yesterday (4/1), we took the car to an alignment shop. We were told the car had structural damage and requires $2000 to fix. Damage reported at time of purchase was disclosed as minor damage. According to Carfax, "minor damage" is considered "anything cosmetic and typically not compromise a vehicle's operation and/or safety. According to the repair shop, the damage discovered is not "minor damage". Resolution Sought 1. I want acknowledgment that they lied and intentionally sold us a car without disclosing damage not considered mild. 2. I want my money back and they can have the lemon they sold us.

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