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Inter Mountain Cable complaints

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20 Laynesville Road
Harold, KY 41635-0159 | Get Directions

(606) 437-4106

http://www.imctv.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Inter Mountain Cable closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Inter Mountain Cable

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/3/2022

I live up a hollow in a small town in Virgie Ky, now I get that living in a rural area some areas are limited with privileges.. Now with that in mind not even 800 feet below my household they have the exact privileges that I can't seem to get because this company doesn't want to take the time to rerun the line for 1 household with 3 kids that just want what every child wants Internet, Tv, phone. In fact it would be 2 households signing up with this company, but they say it has to be at least 3 separate households before they will run a line, that back in 1993 when a big snowfall came and broke the line the same company wouldn't even come and get the line out if the middle of the rd. I'm fed up with not be able to have the same accommodations that my neighbors have. How is that really right? Resolution Sought I want this company to come and repair a line that they have neglected since 1993 so at least my kids can have what every other kid has. Not to mention my son has a heart defect and I can't even get a decent landline phone to be able to call out and get emergency help for him. Yes I. Have a a cell phone but I live in a dead zone and can't good service..

9/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

Internet & cable has been out since August 10th. (8 days) with no estimated time of repair. Each time you call to inquire about it, you are told a ticket is open. Resolution Sought Get the internet & cable back on. Prorate the bill.

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