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Interior Icons complaints

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14218 Stewart Road Suite 200B
Sumner, WA 98390-5501 | Get Directions

http://www.interioricons.com

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Total Amount in Dispute:
$2,498.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Interior Icons closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Interior Icons

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,498.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

They have no customer service other than email that takes days to respond. I ordered a marble tulip table from then, costing over $2000 plus shipping. All the reviews on their site are wonderful and they tout their 30 day hassle free return. The table was crated and very heavy, so I was not able to immediately uncrate it. No problem, since I knew I had 30 days to return it. I uncrated it about 2 weeks after it was delivered to find a huge scratch/crack in the surface of the marble underneath many layers of wrapping. It's clear that the item was damaged when it was packed. I immediately contacted customer service, again feeling confident that it would not be an issue because of their 30 day return policy and great reviews. NOPE! Hidden somewhere in the fine print, they say damaged items must be reported within 7 days and there's nothing they can do for me. If you check BBB.org and Trust Pilot you will see many similar tales. They are engaging in deceptive business practices. Resolution Sought I'd like them to refund my money. Whether or not they pick up the table is up to them. It is of no use to me since it is scratched and possibly cracked..

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