Complaints for International Business Mentoring, Inc. in Santa Clarita, CA

28269 Cedar Lane Suite D-1
Santa Clarita, CA 91350 | Get Directions

(661) 295-9075

http://www.ibwebmentoring.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received a significant number of complaints against this company. In at least some cases the complaint allegations are very serious. Complainants allege they are contacted by the company and solicited to enroll in grant assistance programs. Clients complain that after paying thousands of dollars they receive nothing for their money and no grant is ever obtained. In some cases complainants allege they are unable to contact any one at the company or contend the 15% cancellation fee imposed for canceling is unfair.~~The company responds to some complaints by disputing allegations and reminding complainants that their agreement specifically states there are no cancellations past the three day cancellation period. In other cases the company agrees to cancel accounts and issue refunds less the 15% cancellation fee.

Complaint Closing Statistics

0 complaints against International Business Mentoring, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

International Business Mentoring, Inc. complaints