Complaints for International Creative Artists in Irvine, CA

2646 Dupont Drive, Suite C-270
Irvine, CA 92612 | Get Directions

http://www.internationalcreati...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the photos and the classes offered. Some complainants allege they were led to believe the company was an agency. According to these customers when they arrive for the appointment, they discover that the company is offering photos and classes which require a fee of some $1,000.00. One complainant alleges the company used high pressure tactics to talk her into signing a contract and paying a $3,075 deposit. Although the customer cancelled the contract within a few hours, the company still charged a $500 registration fee and only refunded $2,575.

The company responds to complaints by stating the customers entered into a legal contract and services were provided in accordance with the contract. In other cases, the company responds by issuing partial refunds, less the non-refundable registration fee as indicated in the contract.

Complaint Closing Statistics

0 complaints against International Creative Artists closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

International Creative Artists complaints