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International Financial Services complaints

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16163 Nordhoff Street
North Hills, CA 91343 | Get Directions

(818) 920-6272

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Total Amount in Dispute:
$8,637.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against International Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against International Financial Services

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1/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $8,636.92 Amount Settled: $0.00

Customer Complaint

1/4/2023

We received a call from Michael Dolan that we were awarded shares from our Timeshare that was going public, and he offered to sell them for us for a $3036.12 fee. He instructed us to contact James Donovan, who was working as an FCC overseer, to complete the transaction. Both James and Michael assured us there were no additional fees. We contacted Pueblo Bonito @ 18009620320, and they confirmed and sent us a copy of the stock certificate. James asked us to wire the $3036.12 to his bank in Mexico. After the money was confirmed, Michael called to say that a $5600.00 "Repatriation of capital fee" was absolutely required for the money to be paid out. He sent a guarantor's letter that the $5600 was the final fee. After that money was wired, we received a call from James that an additional $3600.00 needed to be wired to Mexico if this money was not wired immediately. Both James and a lady who said she was a Pershing LLC Global Solutions lawyer called, stating that if we did not wire the additional $3600.00, they were going to start legal action, and we were going to forfeit our money. We told them we were willing to forfeit the proceeds from the sale if they returned our money invested so far. That, according to them, is not allowed. We told them we did not have any more money to send. My husband is 76 years of age, and I am 72. We have explained to them that we are pensioners on a fixed income. We are asking for the return of $8636.92 that we have paid to them this far. Resolution Sought The return of $8636.92

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