Complaints for Interstar Communication Corp. in Irvine, CA

18017 Skypark Circle Suite R
Irvine, CA 92614 | Get Directions

(949) 855-0268

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege faulty or incomplete installations. Other complainants state that the charges were misrepresented during telephone sales and when the installers arrived they had to pay more for the services than agreed. The company generally responds by refering complainants to their customer service department and stating that they are not required to communicate confidential customer information to the Better Business Bureau and that they are not members. Some complaints are closed as unresolved, meaning the complainants are not satisfied with the company's response. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Interstar Communication Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Interstar Communication Corp. complaints