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Interstate Auto & Towing complaints

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992 Innovation Drive
Kearney, MO 64060 | Get Directions

(816) 628-5755

https://interstateautoandtow.c...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Interstate Auto & Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Interstate Auto & Towing

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11/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/12/2024

So, I used to go here to have any maintenance on my car done, I just so happened to take my car elsewhere now and am founding out, interstate auto put the wrong roater on my car AND when I had a fuel leak, they told me I didn't, then my car started smoking. This place charged too much and doesn't want to fix vehicles correctly. That's dangerous and robbing of consumers. I'm sure if they've done things to me, they have been doing it to others as well. Resolution Sought Well they should pay for the damages caused to my car bc they didn't fix it right. I honestly just at least want this place shut down bc I'm concerned about the safety of people and their vehicles. That should always come first to making a buck.

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