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Interstate Commerce Financial Credit Corporation complaints

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18000 Studebaker Road Suite 700
Cerritos, CA 90703 | Get Directions

(562) 467-8935

http://www.icfcc.net

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Total Amount in Dispute:
$14.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Interstate Commerce Financial Credit Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Interstate Commerce Financial Credit Corporation

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6/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $14.00 Amount Settled: $0.00

Customer Complaint

6/1/2021

We are freight brokers and had a trust fund of 14,000 dlls with ICFCC, they closed the business and never contacted us about this situation, we have been sending them e-mails and phone calls and nobody answers, we need our money so we can use it properly with another Bond Company. We need help with this situation. They just closed the business without any notice. Resolution Sought We need a refund of our own money....its a trust fund its our money.

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