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Interstate Dodge Chrysler Jeep Ram FIAT complaints

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701 Constitution Drive
West Monroe, LA 71292 | Get Directions

(318) 737-2686

http://www.interstatedodge.net

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Interstate Dodge Chrysler Jeep Ram FIAT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Interstate Dodge Chrysler Jeep Ram FIAT

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10/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

7/18/2022

My warranty American Home Shield paid a claim to fix my 2014 Dodge Charger in October 2021. My car has been at Interstate Dodge since April 2021. Car is still at that location they keep giving me the run around. Waiting on parts. I need my car. I called today I get transferred to voice mails no one calls back. I went to location about 1 month ago service manager not in was told he would call never called. Resolution Sought I need my car fixed and running or I need a permanent replacement. I need compensation for paying insurance and car Shield monthly for a vehicle I can not drive.

Company Response

10/5/2022

My name is Jordan Pouncey, Internet Manager here at Interstate Dodge. Firstly, I want to apologize for the wait, Due to COVID, lots of parts have been on backorder so it's been a waiting game for lots of vehicles in our, and many other shops right now, and we're just starting to catch up. Kerry, the new service manager said that you recently picked your vehicle up, so it looks like everything was straightened out. You can always reach me at 318-387-2665 if you ever have any trouble getting ahold of someone here!

10/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/1/2022

We dropped my car off for a basic repair. Car was working fine, no check engine lights. After their "repair" they can't get my car to run. It's been 3 weeks now and telling me they have no idea what's wrong with my car. This was reported to the service manager, James and he stated he would get to the bottom of it. That was a week ago. Today I asked for a rental car and I was told that another customer has been waiting since January 19th and they still have her car and no rental car. Resolution Sought Return our car for the amount quoted with my car back in working order. Pay for a rental car of same size until they fix my car.

Company Response

10/5/2022

Hello David! I apologize for your experience, we've recently had a staff change in the service department due to some of the reasons you stated, I'm seeing that the Repair Orders were closed though so it looks like everything is straight now. If you ever need anything you can reach out to me, Jordan Pouncey at 318-387-2665, I am the Internet Manager here! Thank you!

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