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InTown Suites complaints

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1784 Presidential Circle
Snellville, GA 30078-5643 | Get Directions

(770) 982-5250

https://www.intownsuites.com/e...

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Total Amount in Dispute:
$4.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against InTown Suites closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against InTown Suites

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1/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4.00 Amount Settled: $0.00

Customer Complaint

1/4/2025

Hi, my name is K Snoddy. I stay in room 211 at the bottom is the first complaint that I made I never receive a call back or anything for the concern. The general manager Melinda here at intown over at 1784 Presidential Circle Snellville ,Ga 30078 is really abusing her power discriminating and harassment telling me I have to be out by the December 24,2024 and I paid up until Wednesday plus a whole 5th week. I'm a paying customer with two kids and dealing with severe pain from my cervical neck arthritis I don't understand how she's able to make up her own rules and discriminate against me making up lie saying my room wasn't prep for pest control. That's not true all my suitcases was put on my bed and nothing was left on the floor and I was in the lobby on the couch in pain December 12 2024 for my cervical arthritis with my kids in the lobby. After I made a review that's when she want to harass me sliding vacate notes under my door on December 18 2024. Saying my room wasn't prepped for pest control tells me I have to leave on the December 24th when I paid for a week. I told her I'm customer paying my money I expect good service just wanting my room clean that's and she brushed me off in the conversation and said she didn't wanna talk about it and walked away. Smh all it's totally unfair. I paid for the 5th week The general manager Melinda is having the front desk telling me I have to be out today the day before Christmas. It's very narcissist I just really hop Resolution Sought The Manager Melinda, is basically abusing her power and harassing me and I'm just trying to finish out my last week cause I paid for five weeks to stay. It's no reason for her to be harassing me and I'm dealing with my medical health a single parent or two kids and homeless standing in hotels, I never experienced this in my life

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