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Inventel complaints

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200 Forge Way Unit 1
Rockaway, NJ 07866 | Get Directions

(973) 531-4421

http://www.inventel.tv

Monday through Friday:
8:30 a.m. and 5:30 p.m. EST.

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Total Amount in Dispute:
$134.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Inventel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Inventel

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3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $134.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

Company advertised a HD TV antenna that receives 80 channels. Purchased 1. When I received e mail confirmation, a $4.99 shipping protection was charged without authorization on top of the $34 shipping charge. Company did reverse that charge. Offer was either installment of $33 or pat $100 which was supposed to save the fifth installment. Researching on line regular price was $100. Chose to pay $100 in full. 2 arrived only ordered 1. Received confirmation for 1 only. Wanted to return both. Reception receive same number of as my $10 antenna. Told me I can return 1 instructed to refuse package & return to sender. FedEx told me they need a label. 2nd trip to fed ex with label with a RMA number is needed. Invental needs to send the correct label with a RMA number. They told me would send in seven days. When I didn't receive told me they don t send. Filed a dispute with my bank. They kept calling me saying everyone sends back with those labels. I m handicapped sending someone else to fed ex. I asked for a fed ex pickup. They don t do. Due to poor quality the were going to take equivalent of one installment off. At this point I don t want either. Company is misleading with everything. Placing incorrect information in their notes. Call dropped or was hung up. Upon calling back representative stated I was told to send back at my own expense. Packages are large & heavy. On Feb 16, received an e mail from them needing funds as they re eager to send my order. Resolution Sought Refund on both items. Or send 2 labels with RMA.

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