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Inventhelp complaints

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217 Ninth Street
Pittsburgh, PA 15222-3506 | Get Directions

(949) 476-8882

http://www.inventhelp.com

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege failure to fulfill contracts failure to provide proof of the companies they claim are interested in the submissions and failure to issue refunds.~~The company responds to some complaints by offering settlements to the client and meeting with the client to discuss their concerns.

Complaint Closing Statistics

1 complaints against Inventhelp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Inventhelp

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3/11/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

2/21/2024

Signed a contract with this company to assist with an invention. Paid for services. They were hit with a class action lawsuit, in which I received a refund of 20.00. My invention was incorrectly described to the patent office, causing the denial. Resolution Sought Refund my money or assist with my abandoned patent . Have a disability and this situation is causing hardship.

Company Response

2/27/2024

We are in receipt of the above referenced review. Nearly 3 years ago, this complainant contracted for a two-year service for the assistance in submitting her invention to industry in an attempt to obtain a good faith review. Our records indicate that the services were provided in accordance with the agreement. This complainant also contracted for Patent Application Referral Services in which we refer our clients to an independent patent attorney for the preparation of a patent application on her behalf. Our records indicate that we referred her to a patent attorney in July 2021 and any activity and/or questions surrounding the patent, or the process should be directed to the patent attorney. We make it very clear in our contracts as well as literature that neither InventHelp nor the patent attorney can promise or guarantee that the United States Patent and Trademark Office (USPTO) will issue a patent and that a patent can be denied at any time during the pendency period. Thank you for bringing this review to our attention. Sincerely, Maura Robbins Compliance Manager InventHelp

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