Complaints for Inventory Control Center in Lake Forest, CA

25422 Trabuco Road Suite 105-207
Lake Forest, CA 92630-2797 | Get Directions

(800) 736-8983

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices, receipt of unordered merchandise, and difficulty arranging returns. Some customers complain the company identifies themselves as the regular supplier, or implies they are confirming a previous order.
In other cases, merchandise received unsolicited by businesses is paid for in error, and they experience difficulty with returning the merchandise, and obtaining refunds.

The company responds in some cases by disputing the allegations, but generally agrees to send a call tag to have the merchandise picked up.

Complaint Closing Statistics

0 complaints against Inventory Control Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Inventory Control Center complaints