Complaints for Investors Building & Loan Corp. in Orange, CA

1641 East Lincoln
Orange, CA 92865 | Get Directions

(800) 610-6300

http://www.investorsbuildingan...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company charges advance fees which are claimed to be refundable. Customers complain loans are not provided and the company fails to issue refunds. Other customers complain the company misrepresented the availability of loans or failed to inform customers on the status of their loans. In some cases excessive waiting periods allegedly caused clients to loose bids made on businesses they were hoping to purchase.~~The company responds to most complaints by disputing the complainantâ€™s allegations or by stating that the matter was resolved. In some cases complainants notified our office that despite the company's positive responses no resolution had been reached. Some complaint responses were considered to be inadequate as they failed to actually address the complainantâ€™s allegations

Complaint Closing Statistics

0 complaints against Investors Building & Loan Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Investors Building & Loan Corp. complaints