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Ipava State Bank complaints

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70 East Main Street
Ipava, IL 61441-0000 | Get Directions

(309) 753-8202

http://www.ipavastatebank.com

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Total Amount in Dispute:
$25.00

Total Amount Settled:
$25.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Ipava State Bank closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ipava State Bank

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12/8/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $25.00 Amount Settled: $25.00

Customer Complaint

11/12/2024

The money was withdrawn from my account and I called the bank asking what it was. The workers put me in tears being disrespectful saying things like maybe you need to find a new bank. I've had so many problems with them I am at a loss right now. They will not change my checking account numbers. Resolution Sought Reimburse me and Apologize.

Company Response

11/19/2024

Customer was reimbursed on November 15, 2024, and satisfied.

Customer Rebuttal

11/25/2024

They took my debit card away will not let me have a debit card. They degrade me and treat me pretty disrespectful

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