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Ipsy complaints

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201 Baldwin Avenue, 2nd Floor
San Mateo, CA 94401 | Get Directions

(888) 769-4526

http://www.ipsy.com

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Total Amount in Dispute:
$2,286.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

17 complaints against Ipsy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
17	Unanswered

17 complaints against Ipsy

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3/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

3/4/2024

I registered with this company approximately three years ago only received two packages,contacted them numerous times through email to stop stealing my money or send my packages and now I've been trying to stop payments with them with nothing being done on there part, they have given me a code to stop payments but they have never worked and they continue to still take money from my account. Resolution Sought Refund all of my money taken out of my account or send me all of the packages owed to me and then stop payments

1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $34.75 Amount Settled: $0.00

Customer Complaint

12/21/2023

We have canceled this subscription but keep getting a monthly charge. They have no phone number to call anyone. In my profile it says we do not have a subscription but keep getting charged Resolution Sought Have my billing account removed from their company and stop getting charged

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