Complaints for Iran House of Exchange in Los Angeles, CA

1388 Westwood Blvd, Suite 202
Los Angeles, CA 90024 | Get Directions

(310) 820-4700

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they contract with this company to transfer between $20,000 and $90,000 of their money to other accounts, or to relatives in Iran via bank transfers. Customers complain the transfers are not made, and the company refuses to acknowledge their requests for refunds. One complainant alleges his $40,000 transfer did not take place. When he complained, he was given a refund check in the amount of $40,000. The check was returned as non-sufficient funds. Most complainants allege the amount of the transfers range from $30,000 to $90,000. All complaints are unanswered. We urge caution if considering transacting business with this company. Before making a decision to trust an unknown company with your money, check with your own bank and find out what resources they have available for international transfers. Ask for references from satisfied customers, but be wary of shills. Investigate before you invest. If you have lost money with this company, Contact the FBI in Los Angeles at 310 477-6565 and report the loss. Wire Fraud cases are within the scope of their activities.

Complaint Closing Statistics

0 complaints against Iran House of Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Iran House of Exchange complaints