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Iron City Ford complaints

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9924 Parkway East
Birmingham, AL 35215 | Get Directions

(205) 854-2222

http://ironcityford.com

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Total Amount in Dispute:
$5,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Iron City Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Iron City Ford

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12/16/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,200.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

I was sold a service contract I really didn't want. I was told she fixed it so it would only cost me 5 or 6$ a month and I could cancel easily in3 or 4 months. That way she would get commission. I bought the truck online while working out of town.it was about a week after I bought truck before I was able to pick it up. i was in a hurry finance Mgr was flipping the pages saying B.S JUST SIGN SO 3 DAYS LATER I GET A CHANCE TO READ and see the contract was for $5200 +.I immediately know this is not 5 or 6$ a month. i sent finance Mgr text requesting cancelation. I have since filed cancelation form with Service company and was told that they would send it to review board I have sent several emails and texts to both parties to no avail. Resolution Sought Full refund

Company Response

12/6/2021

This warranty was canceled and a check sent to the customers lienholder.

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