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Iron City Pharmacy complaints

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301 W Cherokee Street Suite B
Blacksburg, SC 29702 | Get Directions

(864) 761-4566

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Total Amount in Dispute:
$18.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Iron City Pharmacy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Iron City Pharmacy

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1/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $18.49 Amount Settled: $0.00

Customer Complaint

12/16/2022

On 12.15.22, I purchased a 4 FL Oz bottle of Creomulsion for 18.49. A drug store that I purchased from in the past only charged 7.59 per bottle. I spoke with 2 other stores about their charges and they said $7.59. I am concerned and wondered if Iron City Pharmacy is "over pricing". I purchased the over the counter medicine, but the more I thought about this, I am concerned about this high priced medicine. I want to know if this is allowed or ok. Resolution Sought Allow me to get my money returned. I have not opened the box. And I would like for them to lower their charge on their Creomulsion Medicine

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