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IRT Living complaints

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1835 Market Street Suite 2601
Philadelphia, PA 19103 | Get Directions

(267) 270-4800

http://www.irtliving.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against IRT Living closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against IRT Living

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1/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

Preston Hills is owned by IRT, Corp. Headquarters, 1835 Market St. Ste. 2601, Philadelphia, PA 19103. On Nov.4, 2022 my apt. was flooded due to our upstairs neighbors defective washing machine. It's now a month later, and my damaged ceiling has not been repaired. It's ugly! Looks like urine stains on a mattress. To this day, we have never been contacted by management concerning their efforts to fix our unsightly apartment. We can even invite company over because of our horrible looking ceiling. We need help. The telephone number to IRT's Corp. Office seem to be designed to not answer calls. I can never reach a human being. Resolution Sought I simply want my damaged apartment repaired!!

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