Complaints for Irvine Web Works, Inc. in Dallas, TX

14651 North Dallas Parkway, Suite 814
Dallas, TX 75254 | Get Directions

(800) 403-8540

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company misrepresents their fees and fails to fulfill services. Most complaints are in regards to the $39 maintenance fee monthly for the duration of the loan. Complainants allege they are unaware that the fee would be charged monthly in some cases representatives informed them the fee would be temporary (for the first two months) or that the maintenance services could be cancelled at any time. Other allegations include harassing phone calls inability to cancel maintenance services difficulty obtaining refunds and cancelling services.~~The company responds to some complaints by denying allegations of misrepresentation claiming all fees and services are clearly explained to clients before they agree to services. In some cases the company explains the services provided to clients and how they have saved them money.

Complaint Closing Statistics

0 complaints against Irvine Web Works, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Irvine Web Works, Inc. complaints